Frequently Asked Questions

  • What services does South Texas Refuse Inc. provide?

    We offer dependable residential and commercial trash service, roll-off dumpster rentals, recycling (where available), and bulk item pickup for homes and businesses across South Texas.

  • What areas do you service?

    South Texas Refuse Inc. proudly serves communities throughout South Texas, including areas such as Poteet, Pleasanton, Jourdanton, Devine, Natalia, Pearsall, Lytle, and surrounding Atascosa and Medina County communities. Contact us to confirm service at your exact address. 

  • How do I start or stop service?

    Starting or stopping service is simple. Just give us a call or submit a request through our website, and our team will help you set up or adjust your service quickly.

  • What items are allowed in my trash bin?

    You can dispose of normal household waste like bagged trash, food waste, and everyday non-hazardous items. Hazardous materials such as chemicals, paint, batteries, and tires are not accepted.

  • What day is my trash pickup?

    Pickup days vary by location across our South Texas routes. Once you sign up, we'll provide your scheduled service day and any placement guidelines.

  • Do you offer recycling services?

    Yes, recycling services are available in select South Texas service areas. Reach out to us to find out what recycling options are offered in your community.

  • What should I do if my trash pickup was missed?

    If your service was missed, contact us right away. We'll verify your location and schedule a quick resolution to ensure your waste is collected.

  • Do you provide dumpsters for construction or cleanouts?

    Absolutely. We offer roll-off dumpsters in various sizes for construction projects, renovations, ranch cleanups, and large property cleanouts throughout the South Texas region.

  • Are there any additional fees I should know about?

    Additional charges may apply for overfilled containers, extra pickups, bulk items, or disposal of non-approved materials. We always strive to provide clear and upfront pricing.

  • How can I contact South Texas Refuse Inc.?

    You can reach our team by phone, email, or through our website www.strdi.net. We're proud to serve our South Texas neighbors and are always here to help with your waste removal needs.

Residential FAQs

  • When should I place my STRD can out?

    All trash must be out by 7:00 am to avoid being missed by our collection crews and only STRD cans will be serviced. If you need an additional can contact the office for more information.

  • What items are not acceptable?

    No batteries, hazardous materials, oils, or tires are accepted. Avoid putting dirt, sand, rock, or other heavy materials that may exceed the weight capacity of the cart. 

  • What options do I have to pay my bill?

    Your bill can be automatically withdrawn with your Visa, MasterCard, or Discover. To obtain an authorization form, please call our office.


    You can pay by phone. Make a one-time payment over the phone with Visa or MasterCard by calling our Customer Service Department. 


    Mail in your check or money order. Please include your invoice number when mailing your checks or money orders.


    South Texas Refuse Disposal, Inc.

    P.O. Box 188

    Hondo, TX 78861


  • Can I schedule a bulk pick up? How do I dispose of a used mattress or couch?

    South Texas Refuse Disposal has collection stations in the South Texas area. Visit the nearest collection station to properly dispose of extra large or bulky items that too heavy for your regular trash container or bin.


    Items considered bulk include:


    • Appliances, TV’s, and electronics
    • Household furniture
    • Scrap Metal
    • Tires- up to 6

Roll-Off Containers FAQs

  • What size dumpsters can I rent?

    STRD offers a variety of roll-off containers for rent:

    • 20yd
    • 30yd
    • 40 yd

  • How much does it cost to rent a dumpster?

    Price varies based on location.

  • What items can’t go in a dumpster?

    Tires, Brush, and Hazardous Materiels.

Collection Stations FAQs

  • What are the hours to the collection station?

    All locations are open Saturday only from 8-4

    Castroville is open Tuesday and Saturday 8-4

  • Where are the collection stations located?

    We offer several locations in the South Texas area. Click here for the full list of locations and directions.

  • What can I take to the collection station?

    You can take household garbage as well as bulk material.

  • What items are not acceptable at the collection station?

    Batteries, hazardous materials, oils, or brush.


    Limit of six tires.

  • What forms of payment are accepted at the collection stations?

    Collection stations accept cash or check only.